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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ronald Archibald

June 24, 2024

3  out of  5
rating by Ronald Archibald
"Initial price was good but state farm will bump you up a little each month saying new state regulation etc..until you paying double what you started at. It never stops. Good luck trying to get a correction through their billing department. They continually have issues with accurate billing. Shop elsewhere. Another instance of corporation that got too big for their britches. They did it again this month. Another 8.58$ increase. Another .50 cent increase this month as the vehicle gets older and loses value. Nonsense. Next. month bill went up another 1.04."
We responded:
"Insurance premiums are not determined a the Agency level. State Farm determines the rates, not the agent or the agent’s team members. Premiums do not change monthly. Premiums change if the client makes policy changes, and may change at renewal, which is 6 months for autos and 1 year for homeowners & renters policies. "
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Christopher Tharpe

April 3, 2024

5  out of  5
rating by Christopher Tharpe
"The lady,s where very helpful and I recommend people to come🚙🚗🚓🚚🚛"
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CRAIG

March 27, 2024

5  out of  5
rating by CRAIG
"I recently needed to use my insurance the staff here were so helpful and made it an absolute breeze to repair my vehicle. I would recommend them without hesitation."
We responded:
"Thank you Craig!!"
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Jordan

March 27, 2024

5  out of  5
rating by Jordan
"Great staff. Anytime I’ve needed anything related to insurance, the staff at this location is able to help quickly with a very friendly attitude."
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Gabriel chavis

March 27, 2024

5  out of  5
rating by Gabriel chavis
"I highly recommend Phil Pappas and his team at State Farm for any of your Insurance needs. The staff is very knowledgeable and very friendly. The team went over and above to help our family out on a certain matter. We have been members with Phil Pappas State Farm for many years . They are Top Notch!"
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Alicia Kennedy

March 27, 2024

5  out of  5
rating by Alicia Kennedy
"Phil is great at what he does! He listens to the needs of our family and puts together plans that are the best fit for us. Highly recommend!"
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RJKennedy13

March 27, 2024

5  out of  5
rating by RJKennedy13
"Phil and his team saved us money and provided our family phenomenal customer service. They answered all of our questions and helped us make important decisions regarding our family’s needs. I would highly recommend the Phil Pappas State Farm agency to anyone looking for financial and high quality insurance care."
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entesar alshaebi

March 26, 2024

1  out of  5
rating by entesar alshaebi
"As a customer with Phil pappas insurance agent more than ten years never I’ll recommend them to anyone who is looking for honest and reliable services . I had a situation where one of his agents lie to me about coverage in the phone then she denied the information she gave to me ,so I ended buying more than 30k after an accident happened!!! I couldn't prove it but I’m sure in one day everyone pays for his mistakes. So I canceled all my policies with them , I chose one who is more reliable and professional insurance agents 🙏."
We responded:
"While we do appreciate your patronage and are sorry to hear of your situation, no here told you your husband was an eligible insured driver. In fact, you were both told multiple times that as he was not eligible to have a driver’s license, he was not eligible to have auto insurance, and was an excluded driver. You signed the Excluded Driver document, and you were both well aware a claim would not be covered if he was driving. Again, we are sorry to hear & can appreciate the frustration of the situation, but no one here lied to you by any means, you were told in person many times he was an excluded driver in many conversations, and your review is dishonest. "
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Elbee

January 26, 2024

1  out of  5
rating by Elbee
"Good luck if you go there that's all I have to say. I've never had so much trouble with a insurance place."
We responded:
"So sorry, we can’t control the time a transfer takes. That’s done by State Farm (not State Farm agents or agencies). "
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Needsmore Cowbell

October 19, 2023

5  out of  5
rating by Needsmore Cowbell
"The staff here has been so kind and helpful! I had a lot of questions, even called multiple times because I remembered another question later, they had so much patience and were so nice every time."
We responded:
"Thank you Needsmore! "
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Rebecca Chamberlain

October 15, 2023

5  out of  5
rating by Rebecca Chamberlain
"Melissa and katlyn have been so incredibly supportive amazing and take extra steps to make sure everything is perfect. They will call to let me know everything is taken care of ♥️"
We responded:
"Thank you Rebecca! "
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Chris Scarlett

July 26, 2023

5  out of  5
rating by Chris Scarlett
"Phil is the hardest working, straight up honest, passionate about what he does people I know. Phil and his staff are genuinely interested in helping people. They aren't just selling insurance, they are providing peace of mind. They really are looking out for you. Knowledgeable, friendly, and willing to go the extra mile for a customer. I highly recommend them. You won't regret it."
We responded:
"Wow! Thanks Chris. It really is our pleasure to have you as a client!! Phil"
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Eric Helebrant

July 26, 2023

5  out of  5
rating by Eric Helebrant
"It’s a completely different experience than any place else. They take their time to explain every part of your policies so you fully understand your coverages. Phil has the knowledge and ability to handle all your financial needs, but most important he’s trustworthy. I’ve been with Phil for over 15 years and I’m never leaving."
We responded:
"Thank you sir!!"
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Carrie Barbour

July 17, 2023

1  out of  5
rating by Carrie Barbour
"I think everyone decided to take the day off today I talked to a lady at 10:14 this morning and her computer was going slow so she needed to call me back.. 3:40 and still no call back or no answer and I have been calling all day over 10 time through the hours and no answer the 800 number (they cant help me with what I need done) couldn't even get a hold if anyone when I call them. God only know how many time my husband tried to call"
We responded:
"Hi Carrie. We apologize. Our phones are through the internet, and our internet was temporarily down due to an issue beyond our control. "
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David Gross

June 2, 2023

4  out of  5
rating by David Gross
"I really enjoy the ladies who work here. They are very nice, they know what's going on in the insurance world and it is ALWAYS a pleasure to go there. crazy huh..."
We responded:
"Thank you for taking the time to review our agency! If there is anything we can improve upon please don’t hesitate to reach out. "
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Danie J

March 30, 2023

3  out of  5
rating by Danie J
"I spoke to a woman who said her name is Melissa when i called to pay my bill. She was polite. I thought it unprofessional that she kept me on speaker phone while confirming my banking info. After, i asked to have my policy switched to the branch office where my State Farm agent now works. Her politeness quickly waned. In the midst of me talking, she cut me off and said, "Goodbye". I guess being polite, professional and having good customer service is only reserved for the current and prospective customers of this (Phil Pappas') office."
We responded:
"Thank you for your review. We’re sorry to hear of the experience you had with our agency. I have discussed this with the team and want to assure you that no one heard your information. I am proud to say that in our 16 years of service to the community we have never had a single incident of any customer information being compromised whatsoever. I am confident in the practices and measures we take everyday to insure absolute trust and confidence with respect to the sensitivity and privacy of all client information. We are happy to oblige your request to be transferred to a different agency and appreciate your patience and understanding in advance as it typically takes a few days to process. "
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Steven Cherry

November 22, 2022

5  out of  5
rating by Steven Cherry
"Best quotes and prices. Love my agent"
We responded:
"Thank you kindly Steven! "
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Daniel Summers

May 23, 2022

5  out of  5
rating by Daniel Summers
"I have been working with Phil and Marc for years. Always the highest level of service."
We responded:
"Much appreciated & likewise Dan, thank you! "
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Dorian Bankhead

January 22, 2022

5  out of  5
rating by Dorian Bankhead
"Love this State Farm they are very helpful"
We responded:
"Thank you Dorian!"
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Anthony Mendez

September 3, 2021

5  out of  5
rating by Anthony Mendez
"Marc is helpful and professional would recommend."
We responded:
"Thank you Anthony, we appreciate you!"
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Kelly Looper

September 3, 2021

5  out of  5
rating by Kelly Looper
"Marc O. is the best, top notch! I can call him anytime of day and he answers all of my questions and concerns. He always gets me the best rates with the best coverage. He is extremely knowledgeable and helpful. If you are looking to switch or lower your rates, give him a call. I highly recommend."
We responded:
"Great to hear and thank you for taking the time!"
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Dawn Quillen

September 3, 2021

5  out of  5
rating by Dawn Quillen
"Marc is awesome 🤩 very professional! Always responds quickly to any questions and helped me to get a GREAT rate!! Thanks guys👍"
We responded:
"Couldn’t agree more! 🤩 Thank you!"
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anything uploader

September 2, 2021

5  out of  5
rating by anything uploader
"I had progressive before for 14 years. I switched to State Farm couple of months ago, just like a good neighbor State Farm is there. Good honest people and doesn’t sell things you don’t need.."
We responded:
"Amen. Thank you and God bless!"
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ruth akers

September 2, 2021

5  out of  5
rating by ruth akers
"Marc my agent is phenomenal he's always there when I need him even with my silly questions. Marc is always very professional and has a way of making you feel better even when you think the worst."
We responded:
"Indeed, if only we could bottle it. :) Thank you!!!"
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Josiah Robinson

September 1, 2021

5  out of  5
rating by Josiah Robinson
"Insurance was always so unaffordable for me and thought impossible to get, Then I was referred to Marc from Phil Pappas agency and not only was it painless but he made it easy to get and affordable. I would recommend this office and Marc to anyone and everyone all day!"
We responded:
"Thank you so much & God bless, we appreciate you!"